One of the most aggravating aspects of using a smart TV, smartphone, or other connected device is experiencing an app crash. HBO Max Keeps Crashing for many users and sending them back to the main screen.
When loading an app or watching a movie or TV show, HBO Max will crash. This problem affects all of the user’s devices, including Samsung smart TVs, Rokus, Firesticks Vizios, and smartphones. We’ll go over what caused HBO Max to crash and how to fix it in today’s post.
How To Fix HBO Max Keeps Crashing Issue
There could be a number of reasons why you are experiencing a crash in the HBO Max application. It could be due to a server outage, a slow internet connection, cached data, or previous or older versions of the application.
Let’s take a look at how you can troubleshoot each of the issues and then reach out to the issue to fix it in more detail below.
Check For HBO Max Server Outage
Before beginning any troubleshooting procedures, make sure that the HBO maximum outage has not been exceeded. HBO’s down detector makes it simple to find out when the service is down to its absolute maximum. You can check the current status of HBO Max Servers right here.
You can check here to see if HBO Max is unavailable or not. If the HBO Max servers are not available in your region, you will have to wait for the HBO Max team to resolve the issue on their end.
Only after that will you be able to watch movies or television shows on HBO Max. To find out more about the HBO Max outage, you can follow the company’s social media accounts. There are posts and tweets about the HBO Max outage that can be found there.
Power Cycle Your Router And Smart TV Completely
A power cycle can be used to correct a variety of temporary problems. If HBO Max is crashing on your smart TV, performing a power cycle on both your smart TV and your router may be able to resolve the issue. To resolve the HBO Max crashing issue on your Samsung Smart TV, follow the steps outlined below.
- Unplug the smart tv cable from the main power outlet on the wall.
- Now, unplug your router from the wall.
- Wait for at least 2 to 5 minutes after pressing and holding the power button on your smart TV.
- After that, reconnect your router and turn it on, and then turn on your smart television.
- Connect your smart TV to your home’s WiFi network at this point.
Launch HBO Max and see if the issue has been resolved after performing a power cycle. If the problem still exists then try the below methods.
Uninstall and Install The HBO Max App On Your Device
Is there anything else you can do if the power cycle does not resolve the HBO Max crash? The majority of HBO Max users have reported that reinstalling HBO Max resolves their device’s crashing issues.
HBO Max is replaced with an updated version during the restoration process, and the malfunctioning cached data from HBO Max is also deleted from your device during the process.
This may assist you in resolving the HBO Max crashing or kick-out issue on your device. To reinstall HBO Max on your smart device, follow the steps outlined below.
- HBO Max should be removed from your smart TV or mobile device.
- Now, for at least 5 minutes, turn off your smart television.
- Now it’s time to turn on the smart television.
- Install the most recent version of the HBO max app on your smart TV, mobile device, or other electronic device of choice.
- In order to see if your problem has been resolved, launch HBO Max and check.
Make Sure Your Internet Connection is Working Fine
Many issues can arise as a result of having slow internet access at home or at work. It is possible that a slow internet connection is to blame for the frequent crashes of your HBO Max service.
To check your internet connection, launch another app on your smart tv or mobile device, such as Prime Video or YouTube. Now, see if the video is playing smoothly on your device.
As a result, your internet connection is up and running. If you want to know how fast your internet is, you can use speedtest.net. Use an Ethernet cable for faster internet access if you have a slow internet connection over the WiFi connection.
You can also try moving your router closer to your streaming device. If your internet is still slow or not working properly, try rebooting your router to see if that improves matters. If nothing else seems to work, you might want to contact your internet service provider for assistance.
Turn Off VPN Temporarily
Protecting your online data from hackers and enabling you to bypass ISP restrictions are two of the benefits of using a virtual private network (VPN). A generated IP address is used to hide your real IP address while filtering the data that leaves your device.
As a result of this, your network may suffer if you use one of the less-than-optimal VPNs available. Check to see if your VPN is fully disabled before attempting to use HBO Max on your device.
You can also check out our comprehensive guide on how to watch HBO outside of the United States using a virtual private network (VPN).
Clear HBO Max Data From Your Android Device
If HBO Max keeps crashing on your Android device, you can try deleting the app’s data. Reverting to the app’s factory settings will remove corrupted files from your system.
Follow the below steps to remove or delete the Cached Data From Your Android Device.
- Go to the Apps section of the Settings menu on your device.
- Open the Storage tab on HBO Max by tapping on it.
- Once you’ve done that, click the Clear Data button to finish the process.
Now Restart the application and log in to it. You should be able to access and stream all the videos from the application.
Contact Customer Support Of HBO Max
Even if HBO Max crashes on your smart tv or mobile device, you can always get in touch with the HBO customer support team or the maker of your device. Any issues you’re encountering with HBO Max on your smart TV or mobile device can be handled by them.
I hope you were able to resolve the HBO Keeps Crashing issue using the troubleshooting methods listed above. I’ve listed seven possible causes for this problem. And using these methods to troubleshoot the problem should eventually resolve the problem.
If you are still experiencing this problem, please let me know in the comments section and I will be happy to assist you as soon as possible.